For Laptop Repair Call us :- +91 9871649411 +91 8527118177
Post Warranty Support
Multibrand Service Center (WEST DELHI SERVICE)
Add :-Apex Systems, B-15, 1st Floor, Shankar garden,
Vikaspuri Opposite Metro Pillar no-609, Main Najafgarh Road
Very Closed to Janakpuri west metro station,
Metro Exit from gate no-01 New Delhi-110018
Timings- 10AM TO 6PM (Seven Days Working)
Phone :- 8587926843, Ph-9990458823
whatsapp-9899772714
Apex Systems operates as a centralized, CRM-driven multibrand laptop service provider across areas like Nimari Colony, Bunkar Colony, Bharat Nagar, Kanhaiya Nagar, Kashmiri Gate, and Civil Lines in Delhi. The entire service workflow is managed through an organized job-tracking system to ensure transparency, efficiency, and timely delivery for Acer laptop users.
CRM-Based Job Workflow at Apex Systems
1. System Submission
The process begins when the customer submits their Acer laptop at the service center. A job sheet is created in the CRM system, capturing complete details such as customer information, device model, issue description, and physical condition. Each device is assigned a unique job ID for tracking.
2. Diagnosis
Once submitted, the laptop is forwarded to the technical team for detailed inspection. Engineers perform hardware and software diagnostics to identify the root cause of the issue. The findings are updated in the CRM, ensuring real-time status visibility.
3. Approval
After diagnosis, a repair estimate is generated, including cost and time required. This is shared with the customer via the centralized CRM system (SMS/Call/Email). Work proceeds only after customer approval, ensuring transparency and consent.
4. Work in Progress (Repair Stage)
Upon approval, the device moves to the repair stage. Skilled technicians carry out the required repairs or part replacements. The CRM system continuously updates the job status, allowing both management and customers to track progress.
5. Quality Check & Testing
After repair completion, the laptop undergoes strict quality checks and performance testing to ensure the issue is fully resolved and the device meets service standards.
6. Delivery
Once approved by the quality team, the customer is notified for pickup. At delivery, the system is demonstrated to the customer, and the job is closed in the CRM with proper documentation and feedback collection.
Centralized Management Advantage
Apex Systems uses a centralized management team to monitor all service requests across Delhi locations. This ensures:
Standardized service quality, Faster turnaround time, Real-time job tracking, Efficient communication, Better customer satisfaction
Post Warranty Support
Multibrand Service Center (WEST DELHI SERVICE)
Add :-Apex Systems, B-15, 1st Floor, Shankar garden,
Vikaspuri Opposite Metro Pillar no-609, Main Najafgarh Road
Very Closed to Janakpuri west metro station,
Metro Exit from gate no-01 New Delhi-110018
Timings- 10AM TO 6PM (Seven Days Working)
Phone :- 8587926843, Ph-9990458823
whatsapp-9899772714
